customnex

Customer messages, answered without the morning backlog.

Your customers WhatsApp you all day, and after hours, with the same questions. Your team answers each one by hand.

A customer service executive replying to customer messages at a Malaysian company
Reply drafted · special priceWaiting for your OK
Is part ABC in stock?Answered straight away
Customers · messages

What it feels like today

After hours

Customers who message at night wait until morning, or ask someone else.

Same questions

Your team answers "Is it in stock?" again and again, all day.

Checking

Every reply waits while someone checks stock and prices in another system.

One phone

Customer WhatsApp chats sit on one staff phone, out of your sight.

Imagine

What if…

What if simple questions got answered straight away?
What if you could see every customer chat?
What if your team stepped in only when it mattered?
Today's messagesExample
Customer A · stock questionAnswered
Customer B · product detailsAnswered
Customer C · special priceReply drafted
Ready for your team
Control

You stay in control

Your staff can take over any chat

You choose which questions are answered straight away

Every message is on record

Integrations

Works with the software you already use

WhatsAppERPAccounting softwareSpreadsheets & files
Private AIAgentic CentreOn your own server

Questions

Can AI answer WhatsApp messages after office hours?

Yes. It answers the questions you choose straight away, such as stock and product details, even after hours. Your staff can take over any chat.

What if a customer asks for a special price?

The agent drafts the reply and it waits for your OK. Only the questions you choose are answered straight away.

Can I see every customer chat?

Yes. Every message is on record, and your staff can take over any chat at any time.

See it with your own customer questions.

Ask your team for a few real customer messages and your price list.